Returns & Refund Policy
Refund Policy & Process
In the first instance, please email our customer service team at service@AnkaraQueen.co.uk Please pay attention to the following details below:
- Your return will be processed to your original method of payment.
- This refund can take between 3 to 10 working days to show back on your original method of payment.
- You will not be required to show the credit/debit card used online but will require your invoice for your refund to be processed.
- Your item must be unworn, returned in its original condition and returned within 14 days of delivery.
- AnkaraQueen isn't liable for your item while it is in transit back to us.
- All refunds and exchanges are processed within 1-3 working days of receiving the item back to our Returns Department.
- Please do not send your purchase back to the manufacturer.
- There are certain situations where only partial refunds are granted (if applicable) or in some cases, a credit voucher will be issued.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
- We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at service@AnkaraQueen.co.uk
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges & returns
- We only replace items if they are defective or damaged.
If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 57 Stoats Nest Road, Coulsdon, CR5 2JJ.
- If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
- Once the returned item is received, a gift certificate or credit will be emailed to you. If the item wasn’t marked as a gift.